To: BOARD OF SUPERVISORS
From: Social Services
Meeting Date: July 21, 2026
|
Department Contact: |
DeNeese Parker |
Phone: |
707-463-7761 |
|
Department Contact: |
Waldi Helma |
Phone: |
707-467-5815 |
|
Item Type: Consent Agenda |
|
Time Allocated for Item: N/A |
Agenda Title:
title
Approval of the Retroactive Agreement with Tri-Cities Answering Service and Call Center in the Amount of $120,000 to Provide Legally Mandated 24/7 Emergency Response Answering Services for Social Services Adult and Aging Services and Family and Children's Services Divisions, Effective through June 30, 2029
End
Recommended Action/Motion:
recommendation
Approve retroactive Agreement with Tri-Cities Answering Service and Call Center in the amount of $120,000 to provide legally mandated 24/7 emergency response answering services for Social Services’ Adult and Aging Services and Family and Children's Services Divisions, effective through June 30, 2029; authorize the Social Services Director or designee to sign any future amendments that do not increase the maximum amount; and authorize the Chair to sign same.
End
Previous Board/Board Committee Actions:
March 26, 2024, Amendment to a Department-level contract (SS-22-028) by the Board 24-044.
Summary of Request:
In 2023, an RFP (#050-23) was completed, with Tri-Cities Answering Service and Call Center being awarded the contract. Tri-Cities Answering Service and Call Center, Inc. (Tri-Cities) provides legally mandated 24/7 emergency response telephone answering services for Department of Social Services (DSS) Adult and Aging Services and Family and Children’s Services Divisions. The services under this Agreement are required to ensure our community has reliable and efficient means of reporting abuse by transferring calls received by Tri-Cities to on-call social workers who are available to respond immediately to reports of abuse throughout the County. Historically, Tri-Cities also supported 1-800-HELP lines, which were discontinued this year due to lack of use.
This Agreement is retroactive due to an unexpected renegotiation during the contract approval cycle. These negotiations included community-based organizations (CBOs), as both their contracts and our County agreements needed to be aligned to reflect the structure and payment responsibilities for domestic violence and youth crisis lines. As part of the alignment, responsibility for the crisis lines were formally transitioned to the CBOs. However, while the CBOs have assumed full responsibility for the crisis line answering service costs, the County continues to cover certain crisis line expenses that fall outside the current contract scope. This coordination also included finalizing the elimination of the 1-800-HELP lines.
Alternative Action/Motion:
Do not approve and provide alternate direction to staff.
Strategic Plan Priority Designation: A Safe and Healthy County
Supervisorial District: All
Vote Requirement: Majority
Supplemental Information Available Online At: n/a
Fiscal Details:
|
source of funding: Federal/State/Realignment Funds |
|
current f/y cost: $40,000 |
|
budget clarification: n/a |
|
annual recurring cost: $40,000 |
|
budgeted in current f/y (if no, please describe): Yes |
|
revenue agreement: No |
AGREEMENT/RESOLUTION/ORDINANCE APPROVED BY COUNTY COUNSEL: Yes
CEO Liaison: Executive Office
CEO Review: Yes
CEO Comments:
FOR COB USE ONLY
|
Executed By: Deputy Clerk |
Final Status: Item Status |
|
Date: Date Executed |
Executed Item Type: item |
|
|
Number: |
|
|
|