TO: BOARD OF SUPERVISORS
FROM: Social Services
MEETING DATE: July 21, 2026
DEPARTMENT CONTACT:
DeNeese Parker
PHONE:
707-463-7761
DEPARTMENT CONTACT:
Waldi Helma
PHONE:
707-467-5815
ITEM TYPE: Consent Agenda
TIME ALLOCATED FOR ITEM: N/A
AGENDA TITLE:
title
Approval of the Retroactive Agreement with Tri-Cities Answering Service and Call Center in the Amount of $120,000 to Provide Legally Mandated 24/7 Emergency Response Answering Services for Social Services Adult and Aging Services and Family and Children's Services Divisions, Effective through June 30, 2029
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RECOMMENDED ACTION/MOTION:
recommendation
Approve retroactive Agreement with Tri-Cities Answering Service and Call Center in the amount of $120,000 to provide legally mandated 24/7 emergency response answering services for Social Services' Adult and Aging Services and Family and Children's Services Divisions, effective through June 30, 2029; authorize the Social Services Director or designee to sign any future amendments that do not increase the maximum amount; and authorize the Chair to sign same.
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PREVIOUS BOARD/BOARD COMMITTEE ACTIONS:
March 26, 2024, Amendment to a Department-level contract (SS-22-028) by the Board 24-044.
SUMMARY OF REQUEST:
In 2023, an RFP (#050-23) was completed, with Tri-Cities Answering Service and Call Center being awarded the contract. Tri-Cities Answering Service and Call Center, Inc. (Tri-Cities) provides legally mandated 24/7 emergency response telephone answering services for Department of Social Services (DSS) Adult and Aging Services and Family and Children's Services Divisions. The services under this Agreement are required to ensure our community has reliable and efficient means of reporting abuse by transferring calls received by Tri-Cities to on-call social workers who are available to respond immediately to reports of abuse throughout the County. Historically, Tri-Cities also supported 1-800-HELP lines, which were discontinued ...
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