TO: BOARD OF SUPERVISORS
FROM: Auditor-Controller Treasurer-Tax Collector
MEETING DATE: May 21, 2024
DEPARTMENT CONTACT:
Sara Pierce
PHONE:
707-463-4441
DEPARTMENT CONTACT:
Cheyanne Gordon
PHONE:
707-234-6875
ITEM TYPE: Consent Agenda
TIME ALLOCATED FOR ITEM: N/A
AGENDA TITLE:
title
Adoption of Resolution Changing the Hours of Operation with the Office of the Treasurer Tax-Collector and Approval of New Treasurer Tax-Collector Office Hours
End
RECOMMENDED ACTION/MOTION:
recommendation
Adopt resolution changing the hours of operation with the office of the Treasurer Tax-Collector and approve new Treasurer Tax-Collector office hours; and authorize Chair to sign same.
End
PREVIOUS BOARD/BOARD COMMITTEE ACTIONS:
N/A
SUMMARY OF REQUEST:
The Treasurer Tax-Collector Office is requesting the alteration and formal approval of an hour of operation change for the office of the Treasurer Tax-Collector, from the current Monday-Friday hours: 8:00am-12:00pm & 1:00pm-5:00pm to 9:00am-12:00pm & 1:00pm-4:00pm.
On tax collections due dates, the office will have the expanded hours for the December and April due date of tax payments (or the following business day if tax day falls on weekend) as outlined below:
December 10th or the following business day if weekend: 8:00am-12:00pm & 1:00pm-5:00pm
April 10th or the following business day if weekend: 8:00am-12:00pm & 1:00pm-5:00pm
At current hours and staffing levels, it is untenable for staff to do all of the back-office balancing and calculations that are required, including but limited to; balancing their drawers, balancing their daily sessions in our tax system, and making cash or check deposits with no break from direct customer service. Additionally, the office has no opportunity to have protected time to perform group training, staff meetings, respond to taxpayer inquires, or any other form of collective communication/meeting.
The proposed schedule has many benefits in that it will allow ...
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